In line with UJ Collection’s commitment to providing the highest level of quality and transparency to our valued customers, we have adopted a clear policy for receiving and handling complaints and suggestions, as outlined below:
Official Email: [email protected]
Dedicated WhatsApp for Customer Service: 0507800763
Any feedback related to products or services
Difficulties with purchasing, payment, or delivery
Suggestions for product development or enhancing customer experience
Reports regarding violations or non-compliant practices
All complaints and suggestions are accepted only through the approved channels listed above
Receipt of the message will be confirmed within 24 business hours
The complaint or suggestion will be reviewed, and the customer will be notified of the action taken within 2–7 business days, depending on the nature of the matter
The company is committed to maintaining the confidentiality of customer data and the content of complaints or suggestions. Information will not be shared with any third party except to the extent necessary to resolve the issue, in compliance with applicable laws in the Kingdom of Saudi Arabia.
Customers have the right to follow up on the status of their complaint or suggestion using the same channels (email or WhatsApp). A reference number will be provided upon registering the report.
Handle all complaints and suggestions seriously and transparently
Strive to correct errors and continuously improve customer experience
Provide clear and professional responses to all inquiries
